Health & Safety Promise - Visit Palm Springs tag-img

Health & Safety Promise

Business people wearing masks and giving the thumbs up

To meet the needs of the highest level of health and safety, the Palm Springs Convention Center is implementing a comprehensive and best-in-class program to provide the highest levels of cleanliness and safety, while inspiring consumer confidence, all in partnership with leading medical professionals, industry experts and public health officials. At the very heart of this effort is our focus on making our guests and employees safe and comfortable in a welcoming environment. We will provide the most advanced hygienic safeguards that serve our clients, guests, staff, teams, and all other visitors.

These extensive measures will include the use of personal protective equipment (PPE), food safety measures, air quality control, surface cleaning, physical distancing, temperature checks, hand sanitizers, reduced touch points, contactless transactions, daily monitoring systems, special signage and more. We will be rolling out these details in the coming days and working with our clients to customize the program to their specific needs.

We will continue to proactively partner with leading subject matter experts, health officials and industry leaders in the areas of industrial hygiene, sanitization and fulfillment to consult on all facets of the program. Ensuring the health and safety of all is our promise in effort to define the customer journey of the future.

Body Temperature Screening: Points of entry may be limited depending upon the nature of the event. Members of our security team will conduct non-invasive temperature checks. Anyone displaying a temperature over 100 degrees F will be taken to a private area for a secondary temperature screening performed by a licensed EMT. Employees or guests confirmed to have a temperature over 100.0 degrees will be evaluated my medical personnel and will be directed towards proper medical care, if necessary. Any referral for medical care will be reported to the event organizer.

Enhanced Cleaning and Sanitation: Staff will practice hourly sanitizing of surfaces, door handles, ATMs, and any other “high touch” areas. Chairs, tables and podiums in meeting rooms will be sanitized a minimum of once per day. Sanitizing products are compliant with CDC guidelines.

Shared AV Equipment: AV companies will be required to provide disposable microphone covers and/or sanitize
shared equipment between each use.

Hand Sanitizer: Purell hand sanitizer dispensers will be placed at key guest and employee entrances and scattered
throughout the facility.

Attendee Communication Signage: There will be health and hygiene reminders placed throughout the venue to
communicate proper practices for hand washing, sneezing, to avoid handshaking and touching of their faces. Also, instructions for guests who do not feel well and are experiencing any COVID-19 symptoms.

Social Distancing: Guests will be advised to practice social distancing by standing at least six (6) feet away from others not traveling with them while standing in lines and moving around the property. PSCC will work with Event Organizers for directing the flow of traffic throughout the building and lines marking six foot spaces will be placed in front of any areas known or expected to have lines. Event Organizers will be encouraged to limit registration workers to (1) person per counter. Meeting room configurations will be adjusted to adhere to physical distancing guidelines. Sneeze guards will be installed at all Information Desks. Distancing in any food or beverage station will be maintained.

Site Inspections: Virtual site inspections will be encouraged. On-site inspections will be done with appropriate social

Face Masks: Face masks will be required to be worn inside the PSCC. Guests may provide their own masks or Event
Organizers may provide masks for their attendees. All employees, vendors and subcontractors will be required to
used masks and any other necessary PPE equipment.
Case Notification: The PSCC will have a designated liaison with the local public health agency. If we are alerted to a
presumptive case of COVID-19 at the convention center, we will work with local authorities to follow the appropriate

Food & Beverage: Savoury’s, our in house food and beverage provider, has modified menus and safety measures in
the front and back of house. Attendants are required for all buffets, food stations and beverage stations wearing
gloves, masks and face shields when serving.

Back of House

COVID-19 training is reviewed at the beginning of each shift

Staff temperatures are taken upon arrival

Signs are posted to remind staff to wash/disinfect hands frequently and wear masks and glove

Kitchens are deep cleaned and sanitized one or more times daily

Food preparation surfaces are sanitized at least once per hour, as well as non-food service areas such as faucets, door knobs, bathroom sinks and toilets.

Kitchens have been re-designed to meet physical distancing standards

All staff wears masks, gloves and hair nets

Handwashing sinks and/or sanitation stations are located in all service areas

Front of House

Coffee service behind shield (not self service)

Continental breakfast served behind shield (no self service)

All buffets served behind shield (no self service)

Dome shields for all plated dishes

All concession with hinged clear food service containers to easily identify product

Passed Hors d’oeuvre’s on trays with domes that are lifted/covered by service personnel

Condiments individually packaged and disposable

Flatware as roll ups or pre-packaged disposable ware

All equipment sanitized before and after each use

Linen placed for each meal function with gloved hands

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